General Terms

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1. GENERAL PROVISIONS

The general terms and conditions define the rights and obligations of both contracting parties: on one side the company WECLEAN d.o.o., and on the other the client of the services performed by WECLEAN d.o.o. They specify the method and conditions of business and form an integral part of every contract or offer.

The general terms and conditions are available on the company website at www.weclean.si as well as at the company headquarters: Weclean d.o.o., Mariborska cesta 8A, 2360 Radlje ob Dravi.

2. GENERAL TERMS

All services are exclusively based on the following general terms and conditions of WECLEAN d.o.o., Mariborska cesta 8A, 2360 Radlje ob Dravi (hereinafter referred to as the service provider). Deviating agreements are valid only if made in writing. These general terms also apply to any subsequent services.

Verbal, telephone, or electronic agreements become valid only upon written confirmation by the seller.

The provider’s offer, which forms the basis of the client’s order, is of informational nature only, and the price is listed with a reservation for possible changes.

3. SERVICES

The services provided by Weclean d.o.o. relate to building maintenance, renovation of individual parts, regular and investment maintenance using dedicated equipment and machinery. The provider commits to performing the service based on a written agreement with the client and adhering to all criteria agreed upon with the signed offer.

4. DELIVERY TIMES, DELAYS, AND TRANSFER OF RISK

The service delivery time is determined by a written agreement between the seller and the client. Delivery time begins from the date of mutual order confirmation or written agreement. If the service provider is delayed, the client may, under legal provisions, withdraw from the contract after granting a grace period of at least 14 days to fulfill obligations.

However, the provider is not responsible for delays caused by circumstances beyond their control, which could not have been foreseen or prevented even with due diligence.

If the client, by own initiative or with agreement from the provider, changes the delivery date or other conditions, the provider reserves the right to adjust the service price accordingly.

5. ORDERS, ORDER ACCEPTANCE

An order is considered valid only when submitted in written form. This also applies to any additional requirements, conditions, or instructions from the client. The order is only valid when confirmed in writing by the provider. This also applies to any changes to the order.

Any other fulfillment or actions by the provider do not constitute order acceptance.

6. ORDER CANCELLATION

The client may cancel an order due to breach of contract only if they have first informed the provider in writing of the breach and allowed a reasonable time for rectification.

The service provider may not cancel an order. Any cancellation must be communicated to the other party via registered mail.

In the event of cancellation by either party, the provider is entitled to payment for all completed work.

7. COSTS AND ESTIMATES

The client bears the costs of completed work in all cases, regardless of whether they can pass those costs to a third party. The company’s official price list applies to all work and is available at its headquarters.

For work performed outside or beyond standard hours, additional charges apply. Upon request, the provider can issue a written estimate, which is not binding.

If actual costs exceed the initial estimate by more than 40%, the client must be informed in writing or verbally and must agree to the updated estimate. Cancellation due to high cost must be made in writing by the client.

8. PAYMENT AND LATE FEES

Invoices must be paid in full by the due date. No deductions are allowed. If the client delays payment, statutory late fees apply.

Clients must review issued invoices and communicate any objections within the specified period. Objections received after the deadline will not be considered.

Unless otherwise agreed, clients have 8 days to raise invoice objections from the date of issuance.

Payment of the invoice is considered confirmation that the provider fulfilled the order unless the client states otherwise.

9. LIABILITY AND COMPLAINTS

The provider commits to carrying out work responsibly, promptly, and correctly. If not, the client may withdraw from the contract and file a complaint.

Complaints must be submitted in writing to info@weclean.si within 7 days after service completion.

The provider is not liable for indirect or unforeseen damages, loss of profit, or loss of clients. Liability is limited to 50% of the charged service value.

Before starting, the provider will inform the client of any visible surface damage that may affect service quality or safety.

10. SAFETY

The provider ensures appropriate workplace safety to protect its workers. Fieldwork must be safe, and proper safety gear must be used (work clothes, harness, ladder, helmet, gloves, protective masks, etc.).

11. SPECIAL CONDITIONS FOR CLEANING CERTAIN SURFACES

11.1 Bramac roofs: Client acknowledges that the top layer of tiles may flake due to environmental exposure and age. The company is not liable for such changes.

11.2. Gerard roofs and gravel-coated roofs: Cleaning effectiveness may be visible up to 6 months after service. The company is not liable for gravel detachment, which is a natural process.

11.3. Safe surface access: If any part of the surface is unsafe to access, the provider may refuse service on that part. The client must ensure safe access to all surfaces requiring cleaning.

11.4. Roof covering and foil: These must be in good condition to avoid leaks during cleaning. The company performs a visual check but is not responsible for water leakage caused by faulty materials.

11.5. Facade cleaning: Special cleaners are used that do not damage facades. However, persistent stains like rust may remain and the company is not liable for incomplete removal.

12. FORCE MAJEURE

Neither the provider nor the client is liable for breach of contract caused by force majeure, i.e., extraordinary events beyond their control.

13. CONFIDENTIALITY

Confidential information includes any financial, business, technical, or strategic data that is not publicly known and that the client learns through the business relationship.

This includes, but is not limited to: designs, concepts, plans, strategies, customer names, pricing, and financial data.

The client must not disclose this information and must ensure employees, contractors, and partners also keep it confidential, unless written permission is granted by the provider.

14. COMPLAINTS AND DISPUTES

The provider complies with consumer protection laws and aims to establish an effective complaint resolution system. Clients can contact a representative via email or phone in case of issues.

Complaints can be submitted to info@weclean.si and are handled confidentially.

All legal relationships are governed by Slovenian law and the Obligations Code. The court with jurisdiction is that of WECLEAN d.o.o.’s registered office.

15. PRIVACY POLICY

The company Visokotlačno čiščenje in ostale storitve, Weclean d.o.o., Mariborska cesta 8A, 2360 Radlje ob Dravi, ID za DDV: SI47146222 respects the importance of personal data protection. Therefore, it handles your data obtained through the website www.weclean.si in accordance with the General Data Protection Regulation (GDPR).

• full name,

• contact information (e.g., email, phone number, address, etc.)

In the interest of effective cooperation and compliance with legislation, we ensure your right to:

• access personal data (review),

• correction/completion of personal data,

• restriction of personal data processing,

• portability of personal data,

• deletion of personal data (“right to be forgotten”),

• objection.

You can submit a request for access, correction, deletion, or other inquiries at any time to the email address info@weclean.si We will process your request as soon as possible.

The collected data will be used exclusively for the purposes for which they were collected or provided by customers, and to improve the website experience. Weclean respects the confidentiality of personal data and the privacy of website users and will take all necessary measures to protect them from breaches and misuse.

Weclean will not use personal data or contact information for other purposes, nor will it disclose them to third parties without the explicit consent of the website user, except when required by law. Within the scope of legal authority, customer personal data must be disclosed to providers of postal/shipping services, IT services (maintenance, servicing, and hosting of software), and to the website’s administrator and manager.

Customer personal data are stored in the Weclean database.

All data provided by the customer will be stored exclusively by the seller and protected in accordance with legislation that defines personal data protection. They will be used only with the customer’s consent and in a manner that enables the seller to ensure a smooth website experience. Upon the customer’s request, the data may also be used to send notifications, offers, updates, events, marketing/advertising content, prize draws, and general company information.

For any additional information, changes, cancellations, or questions regarding the use and protection of personal data, please contact us at info@weclean.si

16. COMPANY INFORMATION

Weclean d.o.o.

Mariborska cesta 8A

2360 Radlje ob Dravi

Company registration number: 9688951000

VAT ID: SI47146222

These general terms are valid from 15.11.2024

Directors: Žan Markuš & Jaka Pažek

Radlje ob Dravi, 15.11.2024

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